Politique de remboursement

Returns & Refunds

We want you to love your VAYLÉA Beauty purchase. If you are not completely satisfied, you may request a return within 20 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. Because our products are personal cosmetic items, products that have been opened or used cannot be returned for hygiene reasons, except when the item arrives damaged, defective, or incorrect.

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible and include your order number and clear photos of the item.

Once your return is approved and inspected, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Original shipping charges, when applicable, are non-refundable unless the product arrived damaged, defective, or incorrect.

Customers are responsible for return shipping costs unless the return is caused by an error on our part.

To request a return or refund, contact us at vayleabeauty@gmail.com with your order number and the reason for your request.

This policy does not limit any consumer rights that may apply under the laws of your country or region.